Patient & Family Engagement Collaborative

Patient and family engagement has become a national priority. To this end, strengthening hospital practices around patient and family engagement is a key objective of OAHHS' latest initiative: The Patient & Family Engagement (PFE) Collaborative.

Read the article "Power to the Patients" from the Summer/Fall issue of Hospital Voice Magazine.


The goal of a PFE Collaborative is to assist hospitals in establishing a patient and family advisory program. This was accomplished through a partnership with the Institute for Patient- and Family-Centered Care (IPFCC), a nationally recognized expert organization, and there was no charge for participation. 

Each participating hospital identified a multi-disciplinary team of at least two to four members who, over 15 months, participated in four all-day learning sessions, three content/coaching webinars, and five individual team technical assistance conference calls with a content expert. Hospitals received: access to multiple resources to support improvement work on PFE; a subject matter expert who can assist with improvement questions and recommendations; a LISTSERV to assist PFE improvement teams with questions; high-quality educational offerings (in-person and virtual) to enhance PFE improvement capacity and advance strategies; and the opportunity to be a part of a network of PFE leaders from within Oregon who are engaged in similar work. This collaborative completed its work in May 2016.

Participating Hospital Teams
Asante Ashland Community Hospital Good Samaritan Regional Medical Center Kaiser Permanente Northwest (2 hospitals)
Lake District Hospital Legacy Health (5 hospitals) Mercy Medical Center
PeaceHealth Peace Harbor Medical Center PeaceHealth Sacred Heart - University District St. Charles Health System (4 hospitals)
Providence Health System (3 hospitals) Samaritan Albany General Hospital Samaritan Lebanon Community Hospital
Samaritan North Lincoln Hospital Samaritan Pacific Communities Hospital Shriners Hospital for Children
Sky Lakes Medical Center Saint Alphonsus Medical Center - Ontario Tillamook Regional Medical Center
Tuality Healthcare Wallowa Memorial Hospital  

Materials: PFE OAHHS Hand-off Webinar

Oct. 5, 2016

Materials: PFE Learning Final Session #4

May 20, 2016

Materials: PFE Learning Session #3

Feb. 19, 2016

Ice Breakers

Materials: PFE Learning Session #2

Sept. 16, 2015

PFE Learning Session #1

On April 17, the Oregon PFE Collaborative held its first session. Seventy-two attendees representing 35 Oregon hospitals attended the all-day program, which provided the following:

  • Best practices in creating authentic partnerships with patients and families in direct care, program development, policy and evaluation.
  • Teambuilding within hospital teams and across Oregon Hospitals.
  • Identified approaches to work with patients and families as advisors, integration of patient and family advisors into existing committees, projects and units.
  • Assistance in prioritizing key PFE content areas for building a hospital-specific action plan.

See Resource Links below for documents related to this Learning Session.



Please contact Health Insight Oregon for ongoing assistance related to PFE at